We do everything we can to get your product to you as soon as possible. However, due to extreme crowds or circumstances, it may happen that the products experience a small delay.
Yes, as soon as the Track&Trace is known to our logistics center, it is automatically processed in the system, so that you will receive an automatic e-mail with the tracking code.
In this case, we request that you contact us. Customer service will then help you further and find out what exactly is going on.
How unfortunate that this happened! We request that you contact us. Customer service will then help you further and come up with a suitable solution.